Delivery
Shipping & Delivery Times
All information regarding the delivery of your EMS Sleep Pro™.
🚚 Shipping Zones & Times
| Zone | Estimated Time | Cost |
|---|---|---|
| 🇫🇷 Metropolitan France | 7 to 15 business days | Free |
| 🇪🇺 European Union | 10 to 20 business days | Depending on carrier |
| 🌍 International | 15 to 25 business days | Depending on carrier |
⚠️ Why these delays? The EMS Sleep Pro™ is shipped from our partner warehouses in Asia to ensure the best quality/price ratio. These times are estimated and may vary depending on periods of high demand or customs checks.
📦 Order Tracking
As soon as your package is shipped, you will receive a confirmation email with your tracking number. You can track your package in real-time via the provided link.
If you have not received a tracking email within 5 business days after your order, please contact us at support.ryxen@gmail.com.
🛣️ Express Delivery
An express delivery option is available for France at checkout. Delivery time reduced to 5 to 10 business days.
❓ Frequently Asked Questions
My package is delayed, what should I do?
The indicated times are estimates. If your package exceeds the maximum indicated time, please contact us at support.ryxen@gmail.com with your order number. We will investigate and find a solution.
Can I change my address after ordering?
Yes, if the order has not yet been shipped. Contact us quickly at support.ryxen@gmail.com with your order number and the new address.
Are there customs fees?
For France and the EU, orders are generally exempt from additional customs fees. For other countries, local fees may apply according to current regulations.
What if my package is damaged upon receipt?
Take photos of the package and the product, then contact us immediately at support.ryxen@gmail.com. We will arrange a replacement or refund.
A question about your delivery?
Contact RYXEN Support